Frequently Asked Questions (FAQ) Product Related What is the core advantage of JSFA Grade Silicon Dioxide? It is a premium non-yellowing food-grade silica, developed to solve the core pain point of product discoloration caused by anti-caking agents in food processing, which guarantees both product appearance and food safety. Can it avoid discoloration caused by the reaction of ethyl maltol and iron ions? Yes. With ultra-low heavy metal content and rigorous full-process control, it effectively prevents color change triggered by this reaction. What official standards does this product comply with? It meets the requirements of GB 25576-2010 and FDA 21 CFR standards. What is the particle size range? Is customization supported? The particle size is customizable from 2μm to 50μm to fit different application scenarios. How does it perform in anti-caking? It delivers enhanced anti-caking performance, with over 40% improvement in powder flowability. Does it stay stable under high temperature or UV exposure? Yes, it features outstanding UV and heat resistance, with no yellowing or fading under high temperature or light exposure. What industries is it applicable to? Where are your export markets? It is widely used in baking, confectionery and other food industries, with export markets covering Southeast Asia, Europe and America. Do you provide sampling and after-sales technical support? Yes, we offer full-cycle services including pre-sales sampling support and after-sales technical guidance. Factory & Quality Related What are the core qualifications of your company? We are a national high-tech enterprise and a provincial-level "Specialized, Refined, Unique and Innovative" enterprise in Guangdong, with more than 20 years of deep engagement in the silica industry. How many patented technologies do you own? We hold 17 authorized patents granted by the State Intellectual Property Office. How do you control product quality? We have built a complete quality control system covering 26 inspection procedures from raw material incoming inspection to finished product delivery. What testing equipment are you equipped with? Our factory is furnished with advanced testing instruments including atomic fluorescence spectrometers and laser particle size analyzers. Is your production facility GMP certified? Yes, our production base is GMP-certified, and we have also obtained ISO 22000 food safety management system certification. Packing & Shipping Related What are your standard packaging specifications? Standard packaging options include 10kg, 15kg and 20kg woven bags. Is the packaging waterproof? Yes. We adopt composite film valve bag with an outer PE layer, or PE inner liner bag plus plastic woven bag, with strict protective treatment to prevent moisture and water intrusion. What is the shelf life and storage requirement? It should be stored in a cool and dry environment, with a shelf life of 24 months. Is this product a hazardous chemical? Can it be shipped globally? It is classified as non-hazardous chemical and supports global shipping and carriage. Can product labels be customized? Yes. Each package is marked with standard compliant information such as food additive category, usage limit and production license number; custom labeling is also available per customer requirements. Qualifications & Honors What management system certifications do you have? We have obtained FSSC 22000, ISO 22000:2018, ISO 9001:2259, FAMI-QS and SEDEX certifications. Do you have Halal and Kosher certifications? Yes, we hold SHC HALAL and OU KOSHER certifications. Do you have production licenses for food and feed additives? Yes, we have both Food Additive Production License and Feed Additive Production License. Do you have FDA-related certification? Yes, we have official FDA attestation.